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Planning & Development

Development Permit Tracker

Digitized the development permit review process with automated routing and public status tracking.

Timeline: 7 monthsTeam: 3 developers + 1 GIS specialist
-35%
Review Cycle Time
Faster turnaround on permits
70%
Phone Inquiries Reduced
Self-service status checking
2k+/yr
Applications Processed
All development permits
4.5/5
Staff Satisfaction
Based on internal survey

The Challenge

Development permit reviews involved multiple departments with no unified tracking, frustrating applicants and staff.

  • Each reviewing department used different tracking methods
  • Applicants called frequently for status updates
  • Paper files were physically routed between departments
  • No visibility into bottlenecks in the review process
  • Compliance reporting was manual and time-consuming

Our Solution

We created a unified permit tracking system with automated routing, configurable workflows, and a public status portal.

  • Unified tracking across Planning, Engineering, Fire, and Building departments
  • Configurable workflows based on permit type and project scope
  • Public-facing portal for applicants to track status in real-time
  • Automated notifications when review milestones are reached
  • Integration with GIS for site mapping and zoning verification
  • Built-in compliance reporting for state requirements
  • Document management with version control

Technology Stack

Next.jsTypeScriptPostgreSQLArcGISAzure ADPower Automate
“The unified tracking system has improved collaboration between departments dramatically. We can see where a permit is stuck and address bottlenecks proactively.”
David Kim
Development Services Manager, Planning & Development

Lessons Learned

  • 1Mapping out all permit types and their unique requirements upfront saved rework
  • 2The public portal reduced phone calls more than expected
  • 3GIS integration was complex but provided significant value
  • 4Involving all reviewing departments in design led to better adoption

Ready to Start Your Project?

Let's discuss how we can help your department achieve similar results.

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