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Public Safety & Emergency

Emergency Dispatch Dashboard

Built a real-time dashboard for emergency dispatch coordination and resource tracking.

Timeline: 10 monthsTeam: 5 developers + 1 UX researcher
18%
Response Time Improvement
Average time to dispatch reduced
200+
Units Tracked
Police, fire, and EMS units
99.99%
Uptime
Mission-critical reliability
500+
Daily Incidents Managed
Across all emergency types

The Challenge

Dispatchers lacked real-time visibility into unit locations and availability, impacting response times.

  • Unit locations updated manually via radio calls
  • No automated way to identify closest available unit
  • Multiple systems required for dispatch, logging, and reporting
  • Shift changes created gaps in situational awareness
  • Historical incident data was difficult to analyze

Our Solution

We developed a real-time dashboard with GPS tracking, automated unit suggestions, and comprehensive incident logging.

  • Real-time GPS tracking of all emergency units
  • Automated unit suggestions based on proximity and availability
  • Integrated incident logging with standardized codes
  • Integration with existing CAD (Computer-Aided Dispatch) systems
  • Shift handoff reports generated automatically
  • Historical analytics and heat maps for resource planning
  • High-availability architecture with failover

Technology Stack

ReactNode.jsPostgreSQLRedisWebSocketsMapBoxAWS
“Having real-time visibility into every unit's location and status has been transformational. We can make better decisions faster, and that translates directly to better outcomes for residents.”
Captain James Rodriguez
Operations Commander, Emergency Services

Lessons Learned

  • 1Extensive testing with actual dispatchers was critical for usability
  • 2Redundancy and failover are non-negotiable for mission-critical systems
  • 3Starting with a read-only dashboard built trust before adding dispatch controls
  • 4Regular security audits were essential for handling sensitive data

Ready to Start Your Project?

Let's discuss how we can help your department achieve similar results.

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