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Parks, Recreation & Culture

Park & Facility Booking System

Created an online booking platform for community centers, sports fields, and event spaces.

Timeline: 4 monthsTeam: 2 developers + 1 designer
85%
Online Bookings
Of all bookings now made online
60%
No-Show Rate Reduction
From 25% down to 10%
22%
Revenue Increase
Through better utilization and reduced no-shows
30hrs/wk
Staff Hours Saved
On booking administration

The Challenge

Facility reservations were managed via phone calls and paper calendars, leading to double-bookings and administrative overhead.

  • Staff managed reservations across multiple paper calendars
  • Double-bookings occurred regularly, frustrating residents
  • No-show rate was 25%, wasting facility availability
  • Phone-based booking limited to business hours
  • Revenue collection was inconsistent with manual payment tracking

Our Solution

We built an online booking system with real-time availability, integrated payments, and automated reminders.

  • Real-time availability calendar for all facilities
  • Secure online payment processing with Stripe
  • Automated email and SMS booking confirmations and reminders
  • Cancellation with configurable refund policies
  • Staff dashboard for managing reservations and overrides
  • Reporting on utilization, revenue, and no-show rates
  • Mobile-responsive design for booking on any device

Technology Stack

Next.jsTypeScriptPostgreSQLStripeTwilioGoogle Calendar API
“Residents love being able to book a tennis court or meeting room at 10pm from their phone. And our staff can finally focus on programs instead of taking phone calls all day.”
Jennifer Walsh
Recreation Coordinator, Parks & Recreation

Lessons Learned

  • 1SMS reminders were the biggest factor in reducing no-shows
  • 2Offering flexible payment options increased booking completion rates
  • 3Integrating with Google Calendar made adoption easier for recurring bookers
  • 4A simple, clean interface was more important than advanced features

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