Frequently Asked Questions

City Software Developers is the internal technology organization serving departments across the city. We design, build, and operate software that powers city services.

Our services are available to all city departments and agencies. We work with teams of all sizes, from small internal tools to large citizen-facing applications.

The best way to start is to reach out through our contact form. We'll schedule an initial consultation to understand your needs and determine how we can help.

We offer managed Kubernetes hosting for containerized applications, as well as options for serverless functions and static site hosting. All options include monitoring, logging, and automated backups.

We provide managed PostgreSQL, SQL Server, MongoDB, and Redis. All databases include automated backups, monitoring, and high availability configurations.

We use CI/CD pipelines with GitHub Actions. When you push code to your repository, it automatically builds, tests, and deploys to your target environment.

All applications require an initial security review before production deployment. This includes architecture review, automated scanning, and for public-facing apps, penetration testing.

We provide integration with the city SSO system, which supports SAML and OIDC. For public-facing applications, we can help implement appropriate authentication mechanisms.

Yes. All data is encrypted at rest using AES-256 and in transit using TLS 1.3. Database connections are also encrypted.

We provide business-hours support for all applications on our platform. For critical applications, we offer 24/7 support with defined SLAs.

For urgent production issues, contact our on-call team via the emergency support line (Ext. 5001). For non-urgent issues, submit a support request through the portal.

Yes, we offer training sessions on platform usage, CI/CD setup, security best practices, and more. Contact us to schedule training for your team.