Self-Service Solutions

Citizen Portals & Self-Service

Build public-facing portals that let residents access services, submit requests, and track status online.

Common Challenges

1Residents must visit in person for simple requests
2Phone lines overwhelmed with status inquiries
3Inconsistent service experience
4Limited service availability outside business hours
5High cost per transaction for staff-assisted services

How We Can Help

Service Request Portals

Online submission and tracking for service requests, permits, and applications.

Payment Portals

Secure online payments for bills, fees, and fines with multiple payment options.

Account Management

Resident accounts with history, saved information, and notification preferences.

Knowledge Base

Self-service information to help residents find answers without contacting staff.

Key Features

Mobile-responsive design
Accessibility compliance
24/7 availability
Multi-language support
Secure authentication
Status notifications

See It In Action

Read how we helped a city department achieve real results.

View Case Study

Related Solutions

City Services & Operations

Digitize citizen-facing services and streamline internal operations with modern software solutions tailored to your department's needs.

Parks, Recreation & Culture

Community program management, facility booking, and cultural services solutions that enhance resident engagement.

Ready to Get Started?

Let's discuss how we can help your department with these solutions.

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